Refund & Exchange Policy

We hope you absolutely love every single keepsake we send you. But sometimes life happens and plans change, we get it.

RETURNS , EXCHANGES & REFUND:

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We accept returns and exchanges on items that are not personalized, not custom-made, and not on clearance within 10 days of your receipt of the package. Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.

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For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 10 days of the date you receive the product, and we will exchange it or offer full refund based upon the original payment method after deducting shipping charges. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return:a) Damaged products b) Customised Products c) Products bought during special sales ( Christmas, New year etc.)

We do NOT accept returns or exchanges on personalized, custom-made, or clearance items.

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REPLACEMENTS: If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you. We do not replace items that were incorrectly engraved due to buyer error.

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Refund in case of the force majeure circumstances

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Refunds are processed to the original form of payment within 3-5 working days after receipt of the product.

Please, notice, we refund for the product but the shipping costs will be charged from the price of the product in case if:

The customer wasn't available during the delivery process

The customer provided no more valid phone number and email address

If the item was utilized by mail with the same reason we're not responsible for the costs.

If the customer refuses the package without any reason the package will be utilized and we're not responsible for the costs.